Cancellation Policy
What is Fairy Kreative Services cancellation policy?
We, at Fairy Kreative Services, are committed to making your shopping experience enjoyable. In the rare event that you are not satisfied with what you ordered, you can cancel the order within 24 hours of order placement. This does not include items/services purchased on sale or ordered under express category.
After 24 hours of order placement, cancellation is not possible.
Can I cancel part of the order?
If you have ordered more than one item/service, it is possible to cancel part of your order with item(s)/service(s) provided that the order was placed within 24 hours of cancellation and not under express category.
How do I cancel an order?
For Website Orders
Visit the ‘My Orders’ page and click ‘view order’ against the order you wish to cancel. You can now see the item(s)/service(s) you have ordered and click ‘Cancel’ against the product(s)/service(s) of your choice. Complete the cancellation form and submit your request. You will then see a cancellation acknowledgment on the webpage and receive an email confirming the cancellation.
For WhatsApp/Instagram Orders
To cancel the order, kindly revert on the same platform on which the order was placed and confirmed.
I just cancelled my order. When will I receive the refund?
If you have opted for a bank account refund, you will receive the refund within 5-7 days of order cancellation. For more information on refunds, visit our refunds section
Return Policy
Fairy Kreative Services orders once delivered cannot be returned. However, replace and refund is only applicable for items damaged in transit. For processing such claims, the user should provide an uncut 360-degree video of opening the package. The details are to be sent on info@fairykreativeservices.com
Refund Policy
When are refunds provided?
We work to provide you with an easy and hassle-free online experience. Once your order is successfully cancelled, the amount will be refunded within 5-7 working days.
What are the modes of refund?
- Bank Transfer: For payments made through credit cards, debit cards, and net banking, courier and bank charges will be deducted and then the amount will be credited to your account. You can choose the mode of refund in the return request form. Please note that for services purchased on discount, you will be refunded an amount equal to the selling price.
- Fairy Kreative Services Credit
Further questions?
Get in touch with us customercare@fairykreativeservices.com and be sure to include your invoice number and contact details in your email.